Table of Contents
Need This Guide in Larger Print?............................................1
What Can I Do With My Printer Dock? ..................................1
Finding a Location for the Printer Dock............................. 3
Installing the Camera Insert.................................................. 4
Handling and Storing the Color Cartridge ........................6
Loading the Color Cartridge...................................................6
Handling and Storing the Paper............................................7
Loading the Paper..................................................................... 8
Inserting the Paper Tray......................................................... 9
Indicator Lights and Buttons..............................................10
2 Getting Started with Your Camera ............................ 11
Installing the Rechargeable Battery................................... 11
Setting Picture Quality .........................................................12
Selecting Pictures for Automatic Printing...................... 12
Docking and Charging the Camera......................................14
3 Printing Without a Computer .......................................15
Printing from Your Camera ...................................................15
Removing Perforated Tabs from Prints ............................16
Canceling Printing .................................................................... 17
v
System Requirements............................................................19
Installing the Software .......................................................... 21
Transferring Pictures ............................................................26
Printing from a Computer .................................................... 27
Removing Perforated Tabs from Prints ...........................29
5 Care and Maintenance ................................................... 31
General Care..............................................................................31
Cleaning the Printer Dock......................................................31
Cleaning the Print Head........................................................32
Clearing a Paper Jam.............................................................33
Clearing a Color Cartridge Jam ..........................................34
Traveling with your Printer Dock.........................................35
6 Troubleshooting ...............................................................37
Printing Problems.................................................................... 37
Problems Transferring Pictures .........................................44
Printer Dock Status Lights.................................................45
7 Getting Help ...................................................................... 51
Helpful Web Links...................................................................... 51
Help in this User’s Guide....................................................... 51
vi
Software Help............................................................................51
Telephone Customer Support ............................................. 52
8 Appendix ............................................................................55
Printer Dock Specifications ................................................ 55
Accessories and Supplies.....................................................57
Safety Labels...........................................................................58
Regulatory Information.........................................................58
Disposal Information .............................................................59
vii
1 Getting Started with Your
Printer Dock
Need This Guide in Larger Print?
For a large print version of this User’s Guide:
1
2
Under Manuals/Guides, View PDF, click your language to open the User’s
Guide.
3 With the User’s Guide open on a Windows system-based computer:
! From the File menu, select Print.
! In the Print window, select Fit to Page.
With the User’s Guide open on Mac OS X:
! From the File menu, select Page Setup.
! Change Scale to 200%.
4 Print as usual.
What Can I Do With My Printer Dock?
Use the Kodak EasyShare printer dock 4000 to make high-quality 4 x 6 in.
(102 x 152 mm) photos, with or without a computer.
The printer dock works with Kodak EasyShare CX/DX 3000 and 4000 series
digital cameras.
1
Chapter 1
Without a computer, you can:
! Print pictures directly from your camera
! Charge your camera battery pack
With a computer, you can:
! Transfer pictures from your camera to the computer
! Organize, edit, and print pictures
Printer Dock Package Contents
1
2
Printer dock
Universal insert (installed)
1
2
6
3 Welcome kit; includes user’s guide**, quick
start guide, registration card, Kodak
EasyShare software and printer dock
software CD.
7
3
8
4 Paper tray
5 Print head cleaning tool
6 AC power cord
9
4
7
AC power adapter
5
10
8 Kodak EasyShare Ni-MH rechargeable
battery pack
9 Sample photo paper pack (10 pack)
10 Sample color cartridge (10 pictures)
To purchase accessories, see a retail dealer of Kodak products or visit
**In some countries, the user’s guide is provided only on CD.
2
Chapter 1
Finding a Location for the Printer Dock
! Allow 5 inches (12.7 cm) clearance on all
sides of the printer dock.
! Place the printer dock on a flat, clean, dust-
free surface, out of direct sunlight.
! Make sure airflow around the top and back
is not blocked.
! Do not place the printer dock on cloth or
carpeted surfaces.
! Avoid areas where ventilation ducts, open
doors, or frequent passersby might expose
the printer dock and paper to high levels of
dust and debris. Airborne dirt particles can
cause image-quality problems.
3
Chapter 1
Installing the Camera Insert
The printer dock comes with a universal camera insert installed, which is used
to fit the camera to the printer dock. The universal insert is used with most
cameras.
If your camera comes with a custom insert, use that one instead of the
universal insert. Do not discard the universal insert.
1
To remove the universal insert:
a Push the insert towards the front of the
printer and lift the back edge.
b Push the insert towards the rear of the
printer and lift out the front edge.
2
To install the custom insert (included with
your camera).
a Place the front tabs on the insert in the
slots in the front of the printer dock.
b Fit the back of the insert down into the
dock and snap the insert into place.
4
Chapter 1
Connecting the Power
CAUTION:
Use only the AC adapter and power cord included with the
printer dock. Other adapters and cords can damage your
camera, printer dock, or computer.
IMPORTANT: Remove your camera from the printer dock when you
are connecting power.
1
Connect the AC power cord to the adapter,
then to the back of the printer dock.
2
Connect the AC power cord into a power
outlet.
NOTE: Your power cord may be different from
the one pictured. Use the plug that
accommodates your type of power
outlet.
5
Chapter 1
Handling and Storing the Color Cartridge
! For best quality prints, store the cartridge in a location where the
temperature does not exceed 85 °F (30 °C).
! To avoid fingerprints, handle the color cartridge by the spool ends.
! Store the color cartridge away from direct sunlight.
Loading the Color Cartridge
The color cartridge provides the dyes and a protective laminate coating for
making your photos.
A sample Kodak color cartridge & photo paper kit (10 pk) are included with
the printer dock. To purchase a color cartridge, photo paper kit, and other
accessories, see a retail dealer of Kodak products or visit www.kodak.com/go/
1
Open the color cartridge door on the back
of the printer dock.
2
Remove the slack in the color cartridge by
pushing in on the spool, then rotating the
cartridge spool in the direction of the arrow.
3 Slide the color cartridge in, label side up
and with the arrow pointing toward the
printer dock, until it locks into place.
CAUTION:
Do not force the cartridge into
the slot.
4 Close the color cartridge door.
6
Chapter 1
Handling and Storing the Paper
! To avoid fingerprints, handle the paper by
the edges or by the perforated tabs.
! Do not touch the glossy side of the paper.
! Store the paper away from dirt, debris, and
direct sunlight.
! When not in use, place the protective cap on
the other end of the paper tray to prevent
dirt and dust from getting on the paper.
7
Chapter 1
Loading the Paper
CAUTION:
Use only the Kodak color cartridge & photo paper kit. Do
not use inkjet paper.
1
Fan the paper before loading it into the
paper tray.
IMPORTANT: Do not load paper that is missing perforated tabs.
2
Remove the protective cap from the paper
tray. Do not discard.
3 Lift the paper tray cover.
4 Load a pack of paper (20 sheets) into the
paper tray, with the Kodak logo side facing
down and the glossy side up.
NOTE: Use the upper limit line inside the paper
tray as a guide to avoid overloading the
paper. Do not load more than 25 sheets
of paper.
5 Close the paper tray cover.
8
Chapter 1
Indicator Lights and Buttons
The lights and buttons on the printer dock indicate the status of the printer
dock and the camera, as well as printing options based on the configuration of
your camera. For Troubleshooting information, see Printer Dock Status Lights,
page 45.
1
2
7
6
5
3
4
Lights/Buttons Function:
1
2
3
Paper light
Battery lights
Print button
Indicates paper tray is empty or jammed.
Indicates battery charge levels.
Used to print pictures directly from your camera
without a computer.
4
5
Print Mode lights Indicates print selection: Order, Last, All, Index.
Print Mode button Used to select available print modes: Order, Last, All,
Index.
6
7
Transfer button
Cartridge light
Used to transfer pictures to a computer.
Indicates the color cartridge needs replacing.
10
2 Getting Started with Your
Camera
Installing the Rechargeable Battery
IMPORTANT: The printer dock charges only the provided Kodak
EasyShare Ni-MH rechargeable battery pack. If you use
any other batteries, rechargeable or not, no charging
takes place.
Install the Ni-MH rechargeable battery pack
(included with your printer dock) in your
camera. Do not use the non-rechargeable
starter batteries that came with your
camera.
NOTE: The battery pack is not charged when
you receive it. You must completely
charge the battery before using your
camera.
11
Chapter 2
Setting Picture Quality
Use your camera’s Quality setting to select your picture resolution. See your
camera user’s guide for details on setting picture quality.
! Best (3:2)
cropping and maximizes print quality.
! Best (other models)— maximizes
print quality.
(DX4530 only)—avoids
Selecting Pictures for Automatic Printing
Follow the process below for your camera model, to tag and select the number
of copies for automatic printing, before you place your camera in the printer
dock. Camera settings vary depending on your camera model.
For camera models (DX4330, DX4530, CX4200, CX4210, CX4230,
CX4300):
1
Press the Review button, then locate a picture.
Press the Share button. Highlight Print , then press the OK button.
to select the number of copies (0-99). Zero removes the tag
for that picture.
The Print icon
2
3 Press
appears with the picture.
4 Press the OK button. Press the Share button to exit the Share menu.
12
Chapter 2
For camera models (DX3215, DX3700):
1
2
Slide the Mode selector to Setup
Press the buttons to highlight the Review Options
buttons to highlight Print Order. Press Select.
.
then the
3 Select All Pictures, then press Select.
4 Press button to select the desired number of prints. Press Select.
For camera models (DX3500, DX3600, DX3900, DX4900):
1
2
Turn the Mode dial to Review
then press the Menu button.
Press the
printing.
buttons to display the picture you want to select for
3 Highlight the Print Order menu
then press the Select button.
4 Highlight the Print Order setting you want to use, then follow the on-screen
directions to complete your order.
5 Press Select.
The Print Order icon appears on the LCD screen with the pictures that
are marked for printing.
6 Press Select.
7
Press Menu to exit the Menu screen.
13
Chapter 2
Docking and Charging the Camera
Docking your camera lets you print directly from the camera, transfer pictures
from the camera to the computer, and charge the camera battery.
1
Make sure the battery is installed in the camera. See your camera user’s
guide for details.
2
On the camera bottom, locate the connector.
3 Turn off the camera, and place the camera
in the printer dock, then push down to seat
the connectors. For the DX3215 and
DX3700 cameras, turn the camera off again
after you place it into the printer dock.
Charging begins immediately.
The camera is now powered by the printer
dock instead of the camera battery.
! The Kodak EasyShare Ni-MH rechargeable
battery pack takes 2.5 to 3.0 hours to fully
charge.
! After the battery is charged, leave the
camera in the printer dock to maintain the
full charge.
! The three green charging lights monitor the
charging status (see Printer Dock Status
Lights, page 45).
1
2
3
1—Battery is less than half charged.
2—Battery is more than half charged.
3—Battery is fully charged.
NOTE: Fully charge the battery before first use
in the camera.
14
3 Printing Without a Computer
Printing from Your Camera
1
Make sure the AC power cord is connected and the color cartridge and
paper are loaded (see Chapter 1, Getting Started with Your Printer Dock).
2
Take a picture with your camera.
3 Place the camera in the printer dock (see Chapter 2, Getting Started with
Your Camera).
4 On the printer dock, press the Print Mode
button to change print modes:
Order —prints pictures tagged for
print in your camera’s Share or Print Order
menu.
Last —prints the last picture taken, or
the last picture viewed, when the camera is
docked and in review mode.
All —prints all the pictures in your
camera’s internal memory and memory
card.
Index
—prints index prints of all the
pictures in your camera’s internal memory
and memory card.
15
Chapter 3
5 Press the Print
button.
Printing starts. The paper cycles four
times during the printing process
before the finished print is ejected.
Each of the first three passes places a
layer of color (cyan, yellow, and
magenta). The fourth pass places a
clear coating that protects and
preserves the image quality.
4X
CAUTION:
Wait until printing is complete before removing prints, the
paper tray, or the camera. Failure to do so can cause paper
misfeeds or jams and can damage the printer dock.
Removing Perforated Tabs from Prints
1
2
Fold the side tabs away from the print.
Remove each side tab and discard.
16
4 Using the Printer Dock with a
Computer
System Requirements
Windows OS-based Computer
! Personal computer running Windows 98, 98SE, ME, 2000*, or XP*
! 233 MHz processor or greater
! 64 MB of RAM (128 MB for Windows XP)
! 200 MB of available hard disk space
! CD-ROM drive
! Built-in USB port
! Color monitor with a minimum resolution of 800 x 600 pixels; High Color
(16-bit) or True Color (24-bit) recommended
! Internet access for downloading software
* You must have Administrator rights to install software on this system.
19
Chapter 4
Mac OS X
! Power Mac G3, G4, G4 Cube; iMac Powerbook G3, G4; iBook
! Mac OS 10.1.5* minimum
! 128 MB of available RAM
! 200 MB of available hard disk space
! CD-ROM drive
! Built-in USB port
! Color monitor with a minimum resolution of 800 x 600 pixels; thousands
or millions of colors recommended
! Internet access for downloading software
* You must have Administrator rights to install software on this system.
20
Chapter 4
Installing the Software
CAUTION:
Do not install the Kodak
EasyShare printer dock
software with the printer dock
connected to the computer. It
may cause the software to load
incorrectly. If the printer dock
is connected, disconnect it
before you proceed.
NOTE: For more information on the software applications included on the
Kodak EasyShare software CD, click the Help button in the Kodak
EasyShare software. Computers with Windows 2000, Windows XP or
Mac OS X operating systems need administrator privileges to install the
software. See your computer user’s guide.
1
Before you begin, close all software applications that are open on your
computer (including anti-virus software).
2
Place the Kodak EasyShare software CD into the CD-ROM drive.
3 Place the Kodak EasyShare printer dock software CD into the CD-ROM
drive.
4 Load the software:
Windows OS-based computer—if the install window does not appear,
choose Run from the Start menu and type d:\setup.exe where d is the
drive letter that contains the CD.
Mac OS 8.6 or 9.x—on the install window, click Continue.
Mac OS X—double-click the CD icon on the desktop, then click the
Install icon.
21
Chapter 4
5 Follow the on-screen instructions to install the software.
! Windows OS-based computers—select Complete to automatically
install the most commonly used applications. Select Custom to choose
the applications you wish to install.
! Mac OS 8.6 or 9.x—select Easy to automatically install the most
commonly used applications.
! Mac OS X—follow the on-screen instructions.
NOTE: When prompted, take a few minutes to electronically register your
printer dock and software. This lets you receive information regarding
software updates and registers some of the products included with the
printer dock. You must be connected to your Internet service provider
to register electronically.
6 If prompted, restart the computer. If you turned off anti-virus software,
turn it back on. See the anti-virus software manual for details.
22
Chapter 4
Uninstalling
On a Windows OS-based computer:
1
From the Start menu, select Settings, then select Control Panel.
Double-click Add/Remove Programs.
2
3 Select the Kodak EasyShare printer dock, then click Remove. Follow the
on-screen instructions. If prompted, restart the computer.
4 From the Start menu, select Settings, then select Printers.
5 Right-click the Kodak PD4000 printer icon, then select Delete.
6 Follow the on-screen instructions. For Windows 2000 or Windows XP
operating systems, continue with the next step. Otherwise stop
here.
7
From the Start menu, select Settings, then select Printers.
8 Select Server Properties from the File menu, then click the Drivers tab.
9 Select Kodak PD4000, then click Remove.
10 Click OK when complete.
23
Chapter 4
On Mac OS X:
1
Double-click the operating drive for your system.
Select Library, then select Printers.
2
3 Open the Kodak folder, then double-click Kodak PD Uninstaller. Follow the
on-screen instructions.
Upgrading Your Software and Firmware
Take advantage of the latest enhancements to your Kodak software and printer
dock firmware. Software refers to the applications included on the Kodak
EasyShare printer dock software. Printer dock firmware is the internal
software that runs on the printer dock.
To download the latest versions of software and firmware, visit
24
Chapter 4
Connecting to a Computer
A USB cable is required to connect to a computer. Use the USB cable that came
with your Kodak EasyShare camera. To purchase one separately, see a retail
CAUTION:
Make sure your camera is NOT in the printer dock when
you are connecting to the computer.
1
Make sure the power is connected to the printer dock (see Connecting the
Power, page 5), and the Kodak EasyShare printer dock software is installed
on the computer (see Installing the Software, page 21).
2
Plug the labeled end of a USB cable into
the labeled USB port on your computer. See
your computer documentation for details.
3 Plug the other end of the USB cable into the
square USB connector on the back of the
printer dock.
25
Chapter 4
Transferring Pictures
You can transfer pictures directly from your Kodak EasyShare camera to your
computer (see your camera user’s guide).
With the camera docked, you can transfer pictures through the printer dock.
1
Make sure the Kodak EasyShare software is installed (see Installing the
Software, page 21) and the printer dock is connected to your computer
(see Connecting to a Computer, page 25).
2
Place the camera in the printer dock (see Docking and Charging the
Camera, page 14).
3 Press the Transfer button on the printer dock.
A new drive appears for the printer dock, and the Kodak EasyShare
software opens on your computer (if it is installed).
4 Use the Kodak EasyShare software to transfer pictures from the printer
dock to your computer.
The printer dock Transfer light blinks green while the pictures are
being transferred. Charging is suspended during transfer.
See your camera quick start guide or the Kodak EasyShare software Help
for information on installing and using the Kodak EasyShare software.
NOTE: If the Kodak EasyShare software is not installed, you can transfer from
the printer dock to your computer by copying pictures from the newly
established camera drive to your computer hard drive. See your
computer documentation for details.
26
Chapter 4
Printing from a Computer
We recommend using the Kodak EasyShare software included with your Kodak
EasyShare camera for printing. This software lets you to take advantage of a
wide range of features, including full color enhancement, red eye reduction,
picture organization, and much more.
See your camera quick start guide or the Kodak EasyShare software Help for
information on installing and using the Kodak EasyShare software.
If there are no pictures on your computer, use the printer dock to transfer
pictures from your camera before printing (see Transferring Pictures,
page 26).
Printing with Kodak EasyShare software
1
Make sure the Kodak EasyShare printer dock software is installed (see
Installing the Software, page 21) and the printer dock is connected to your
computer (see Connecting to a Computer, page 25).
2
For borderless 4 x 6 in. prints, set the Kodak EasyShare software settings as
follows:
On a Windows OS-based computer:
Paper size—4 x 6 in. (102 x 152 mm)
Paper type—Other or Kodak photo paper PH-10/40
Print layout—Full size
On Mac OS X:
Format for—Kodak PD4000
Paper size—Photo Paper
Print layout—Full size
Picture in print size—Fill
Turn on One-Touch to Better Pictures feature—No
3 Change any other settings as needed.
4 On the Print at Home screen, click Print.
27
Chapter 4
Printing Using Other Applications
1
Make sure the Kodak EasyShare printer dock software is installed (see
Installing the Software, page 21), and the printer dock is connected to your
computer (see Connecting to a Computer, page 25).
2
Open the pictures you wish to print in the application from which you want
to print.
3 Access printer settings by selecting Print or Page Setup from the File menu
(depending on your application and platform).
4 Make sure that Kodak PD4000 is selected as the printer and that paper size
in the operating system Windows is set to 4" x 6" (102 x 152 mm). On Mac
OS X, make sure paper size is set to Photo Paper.
5 Change any other settings if needed, then click OK or Print. Depending on
your application and platform, you may first need to return to the main
menu and select Print from the File menu.
Kodak Color Mode
The Kodak EasyShare printer dock features two Kodak color mode options:
Natural—to get clear prints with no adjustment in color.
Enhanced—to get richer, more vivid colors from your pictures (default).
To change the Kodak color mode:
On Windows 2000/XP operating system:
1
2
From the Start menu, select Settings, then select Printers.
Right-click the Kodak PD4000 printer icon, then select Printing
Preferences.
3 Click the Advanced button.
4 Under Document Options, select Printer Features, then select Kodak Color
Mode.
5 Select Natural or Enhanced, then click OK.
6 Click OK when complete.
28
Chapter 4
On Windows 98/ME operating system:
1
2
From the Start menu, select Settings, then select Printers.
Right-click the Kodak PD4000 printer icon, then select Properties.
3 Click the Printer Options tab.
4 Under Color Control, select Natural or Enhanced.
5 Click OK when complete.
On Mac OS X:
1
Make sure the Kodak PD4000 is selected as the current printer.
From an application File menu, select Print.
2
3 Use
4 Select Kodak Color.
to scroll through the available panels and select Color.
5 Choose Natural or Enhanced.
6 Click OK when complete.
Removing Perforated Tabs from Prints
1
2
Fold the side tabs away from the print.
Remove each side tab and discard.
29
Chapter 4
Status Monitor—Windows system only
The Kodak EasyShare printer dock status monitor icon
appears in the
Windows operating system taskbar in the lower-right corner of your computer
screen. The status monitor provides information about the status of the printer
and the current print job and lets you order supplies and accessories online.
Right-click the status monitor icon to select one of the following:
Open Status Monitor—displays the current printer status and job progress.
You can also cancel the current print job (see Canceling Printing, page 30)
Remove Icon from Taskbar—permanently removes the status monitor icon
from the Windows taskbar (can be re-added by re-installing the software).
About Kodak Status Monitor—displays the version of the Kodak EasyShare
printer dock status monitor.
Exit—temporarily disables the status monitor. The icon will reappear upon
Windows startup.
Canceling Printing
On a Windows OS-based computer:
1
From the Start menu, select Settings, then select Printers.
Double-click the Kodak PD4000 printer icon.
2
3 Select the print job you want to cancel.
4 Select Document, then select Cancel.
NOTE: You may cancel the current print job using the status monitor (see
above, Status Monitor Windows only).
On Mac OS X:
1
2
In Print Center, double-click the Kodak PD4000 printer icon.
Click the job you want to cancel, then select Delete.
30
5 Care and Maintenance
General Care
! Keep the printer dock, accessories, and supplies away from high
temperatures, humidity, and direct sunlight for extended periods of time.
! Support the printer dock and tray by placing it on a flat, level surface.
! Do not block the air vents.
! Avoid blocking the back of the printer dock and paper tray exit.
! Keep power and USB cables away from the paper path.
! Keep the surrounding area vacuumed and litter-free.
! Keep the printer dock clean.
! Protect the printer dock from tobacco smoke, dust, sand, and liquid spills.
! Avoid placing objects on the printer dock.
! Keep the camera strap away from the paper path.
Cleaning the Printer Dock
CAUTION:
Disconnect the power before cleaning. Do not use
abrasives or harsh chemicals to clean any part of the
printer dock.
Wipe the printer dock and the paper tray with a dry, lint-free cloth.
31
Chapter 5
Cleaning the Print Head
Clean the print head when lines, streaks, or scratches appear on the prints. The
head cleaning tool can be used several times but should be replaced when the
cleaning pad appears soiled or is no longer effective. Replacement cleaning
tools are available. See a retail dealer of Kodak products or visit
Use the print head cleaning tool to clean the print head.
1
Disconnect the power cord.
2
Open the color cartridge door.
3 Pull up on the green lever and remove the
color cartridge.
4 Insert the cleaning tool, white pad facing
up, into the color cartridge slot.
IMPORTANT: Do not touch or remove the
white cleaning pad on the
cleaning tool. The cleaning
tool can only be inserted one
way. Do not force it into the
slot.
3-4
X
5 Reinsert and remove the tool at least 3 to 4
times.
6 Reinstall the color cartridge (see Loading
the Color Cartridge, page 6).
7
Close the color cartridge door.
32
Chapter 5
Clearing a Paper Jam
If a paper jam occurs, the Paper light blinks
red (see Indicator Lights and Buttons,
page 10).
CAUTION:
Do not use force when
removing a paper jam.
1
2
Remove the paper tray.
Disconnect the power cord, wait 5 seconds,
then plug it back in.
NOTE: The printer will reset and eject the paper.
If the paper does not eject, try to remove
it manually.
3 Replace the paper tray.
4 Press the Print button on the printer to
resume printing.
33
Chapter 5
Clearing a Color Cartridge Jam
If a color cartridge jam occurs, the
cartridge light blinks red.
1
2
Open the color cartridge door.
Pull up on the green lever and remove the
color cartridge.
3 Remove the slack in the color cartridge by
pushing in on the spool, then rotating the
cartridge spool in the direction of the
arrow.
4 Reinstall the color cartridge (see Loading
the Color Cartridge, page 6).
34
Chapter 5
Traveling with your Printer Dock
IMPORTANT: Protect the printer, accessories, and supplies from high
temperatures and dirty environments when
transporting. Do not use at the beach. Do not leave in a
hot car.
1
Disconnect the power cord and remove all
cables.
2
Remove the paper tray from the printer
dock, and close the door.
3 Protect the paper by removing the
protective cap from the front of the paper
tray and placing it on the back of the paper
tray.
4 Repack the printer dock in the original
packing box, or use the optional printer
dock travel bag. See a retail dealer of Kodak
products or visit
35
6 Troubleshooting
This chapter contains help for your printer dock.
For updates to Troubleshooting information, visit our Web site at
Printing Problems
Printing
Problem
Cause
Action/Solution
Paper does not More than 25 sheets of Check the paper limit line inside
feed.
paper are in the paper the paper tray.
tray.
Remove and re-install the paper
tray (page 8).
Fan the paper, re-install the paper
tray, then press Print.
Paper misfeeds Too much paper is
Reload the paper (page 8), using
or pulls multiple loaded in the paper no more than 25 sheets.
sheets through tray, or the paper is
the printer.
improperly loaded.
The paper tray is
improperly installed.
Re-install the paper tray (page 9).
Paper stops
duringmid-print,
Paper or
Cartridge lights
flash.
The paper is jammed. Clear the paper jam (page 33).
The color cartridge is Clear the cartridge jam (page 34).
jammed.
37
Chapter 6
Printing
Problem
Paper stops
Cause
The removable tabs Remove the paper tray and make
sure removable tabs are attached.
causing the paper to Reload with new paper if necessary
misfeed. (page 8).
Action/Solution
traveling before may be missing,
print is
completed.
Print is scratched The print head may Clean the print head (page 32).
along the length need cleaning.
of the print.
The paper may be
dusty or dirty.
Remove dirty paper.
Print is blank or The paper is loaded Reload the paper with the glossy
light.
upside down.
side facing up and Kodak logo
facing down.(page 8).
The wrong paper is Use only Kodak color cartridge &
loaded.
Print is smudged. There were
fingerprints on the
photo paper kit.
Handle paper by the edges or by the
removable tabs.
print side prior to
printing.
Print is spotted. The paper may be
dusty or dirty.
Remove dirty paper.
Keep the printer in a clean
environment (page 3).
38
Chapter 6
Printing
Problem
Print is dark.
Cause
Action/Solution
The captured image is Try re-taking the picture under
too dark.
better lighting conditions or
change the exposure compensation
in your camera.
Edit the picture using the computer
and Kodak EasyShare software.
High print head
temperature.
Make sure the printer dock is not
placed in direct sunlight or is not
operating in a high-temperature
environment.
Let the printer dock cool down for
5 minutes.
Cooling vents may be Check that the cooling vents are not
blocked or dirty. blocked or dirty (page 3).
Pictures are
cropped.
Your camera is set at If available set your camera to Best
(4:3) aspect ratio.
or Best(3:2) picture quality.
Adjust cropped pictures using the
computer and Kodak EasyShare
software.
You may have an older Consider upgrading your
version of EasyShare EasyShare software to version 3.0
software.
or higher. See http://
39
Chapter 6
Printing
Problem
Cause
Action/Solution
Nothing happens The AC power cord is Check the connections (page 5)
when you try to not securely
and try again.
print.
connected.
The paper tray is
Remove the paper tray, check that
improperly installed. paper is properly loaded, and re-
install (page 8).
The paper tray is
empty.
Check that the Paper light appears,
then load the paper (page 8).
Check that the paper tray is
properly loaded, and re-install.
The color cartridge is Check that the Cartridge light
improperly installed. appears, then re-install the color
cartridge (page 6).
The color cartridge is Check that the Cartridge light
depleted.
appears, then install a new color
cartridge (page 6).
Nothing happens The camera is not in Replace the camera on the printer
when you try to the printer dock or is dock (page 14) and try again.
print...from the improperly seated.
camera.
There are no pictures Check the camera’s internal
in the camera.
memory and memory card.
Take a picture, and try again.
40
Chapter 6
Printing
Problem
Cause
Action/Solution
Nothing happens The USB cable is not Check the connections (page 25)
when you try to securely connected. and try again.
print...from the
TheBatteryMonitoror Close that software before starting
computer.
similar software runs the Kodak software.
constantly.
The print job is paused Access the printer menu for your
or held in the print
queue.
system. Make sure no check mark
appears next to the Pause Printing
option.
The printer is offline. Access the printer menu for your
system. Make sure no check mark
appears next to the Use Printer
Offline option.
The computer is
Wait a few seconds, then try to print
transferring images. from the computer.
41
Chapter 6
Printing
Problem
Cause
Action/Solution
Nothing happens There are too many
when you try to applications running
print...from the on your computer.
computer
1
Disconnect the USB cable from
the printer dock (page 25).
Close all software applications.
2
3 Reconnect the USB cable
(cont).
(page 25) to the printer dock.
Some Advanced Power See the power management section
Management utilities of your laptop user’s guide to
on laptops turn off
ports to save battery
life.
disable this feature.
The software is not
fully or properly
installed on the
computer.
1
Disconnect the USB cable from
the printer dock.
Close all software applications.
2
3 Uninstall the software
(page 21).
4 Re-install the Kodak EasyShare
printer dock 4000 software
(page 21).
5 Reconnect the USB cable to the
printer dock (page 25).
Computer is not
running efficiently.
Consider upgrading your computer
to meet the recommended system
requirements (page 19).
The 0perating system 1 Disconnect the printer dock
does not recognize the
printer dock 4000
from the computer.
Re-install printer drivers.
2
3 Connect the printer dock to the
computer, and try again.
42
Chapter 6
Printing
Problem
Cause
Action/Solution
Printing is slow. High print head
temperature.
Make sure the printer dock is not
placed in direct sunlight or is not
operating in a high-temperature
environment. Let the printer dock
cool down for 5 minutes.
Cooling vents may be Check that the cooling vents are not
blocked or dirty.
blocked or dirty (page 3).
Picture file size is
large.
Check your computer
configuration for memory.
There are too many
applications running
on your computer.
1
Disconnect the USB cable from
the printer dock (page 25).
Close all software applications.
2
3 Reconnect the USB cable
(page 25) to the printer dock.
Computer is not
running efficiently.
Consider upgrading your computer
to meet the recommended system
requirements (page 19).
43
Chapter 6
Problems Transferring Pictures
Transferring Pictures
Problem
Cause
Action/Solution
Cannot transfer
pictures to the
computer.
The Transfer button was Press the Transfer button.
not pressed.
The AC power adapter Check the connections
or USB cable is not
securely connected.
(page 25) and try again.
The camera is not
properly seated.
Place the camera on the
printer dock (page 14) or
readjust the camera
placement.
The camera was
removed from the
printer dock during
picture transfer.
Replace the camera on the
printer dock (page 14) and
try again.
There are too many
Close all software
applications running on applications and try again.
your computer.
The software is not fully 1 Disconnect the USB cable
or correctly installed on
the computer.
from the printer dock.
Close all software
applications.
2
3 Uninstall the software
(page 21).
4 Re-install the Kodak
EasyShare printer dock
software (page 21).
5 Reconnect the USB cable
to the printer dock
(page 25).
44
Chapter 6
Printer Dock Status Lights
Cartridge Light
Light Status
Cause
Action/Solution
Light glows steady
red
The color cartridge is
depleted.
1
Install a new color
cartridge (page 6).
2
Press Print to clear
error and resume
printing.
Excess slack in color
cartridge ribbon.
1
Remove color
cartridge, and
remove slack
(page 6).
2
Re-install the color
cartridge.
3 Press Print to clear
error and resume
printing.
Light blinks red
The color cartridge is
improperly installed.
1
Remove and re-
install the color
cartridge (page 6).
2
Press Print to clear
error and resume
printing.
There is a color cartridge
jam.
1
Install a new color
cartridge (page 6).
2
Press Print to clear
error and resume
printing.
45
Chapter 6
Paper Light
Light Status
Cause
The paper tray is empty.
Action/Solution
Light glows steady
red
1
Load paper
(page 8).
2
Press print to clear
error and resume
printing.
The paper tray is improperly 1 Remove the paper
installed.
tray, check that
paper is properly
loaded, and re-
install (page 8).
2
Press Print to clear
error and resume
printing.
Light blinks red
There is a paper jam.
1
Clear the paper jam
(page 33).
2
Press Print to clear
error and resume
printing.
46
Chapter 6
Battery Charging Lights
Light Status Cause
Action/Solution
No lights
Camera is not on the printer dock Place the camera on the
or is improperly seated.
printer dock (page 14) or
readjust the camera
placement.
Camera is turned on.
Turn off the camera.
Correct battery is not installed. Install a Kodak EasyShare
Ni-MH rechargeable battery
pack (page 11).
Green lights
Battery is less than half charged. Camera is on the dock.
Leave camera on the dock
Battery is more than half charged.
to continue charging.
Battery is fully charged.
Leave camera on the dock
to maintain charge.
Red light
(blinking)
Battery is not properly installed. Re-install the battery.
Battery or connector pin is
damaged.
Check for damage.
Camera and battery have been
exposed to extreme
temperatures.
Slowly return the camera
and battery to room
temperature.
47
Chapter 6
Print Mode Lights
Light Status
Cause
Action/Solution
One light glows
steady green
The respective print option is None required.
available and selected.
To change modes, push
the Print mode button
repeatedly (page 10).
All lights are off
There are no pictures in the Take a picture. To
camera.
change modes, push the
Print mode button
repeatedly.
The camera is not on the
printer dock or is
improperly seated.
Remove the camera
from the printer dock,
and readjust the camera
placement.
The camera is in auto power- Press any button on the
off.
printer dock.
Print Light
Light Status
Cause
Action/Solution
Light glows steady
green
The printer dock is ready for None required.
printing.
Light blinks green
The printer dock is printing.
48
Chapter 6
Transfer Light
Light Status
Cause
Action/Solution
Light glows steady
green
The printer dock is ready for None required.
transferring pictures.
Light blinks green
Pictures are being
transferred to the computer.
Light is off
There are no pictures in the Take a picture.
camera.
The camera is not on the
Place the camera on the
printer dock oris improperly printer dock (page 14)
seated.
or readjust the camera
placement.
The printer dock is not
Connect the printer
connected to the computer. dock to the computer
(page 21).
The camera is in auto power- Press any button on the
off.
printer dock.
The printer dock is printing The Transfer button is
from the camera.
disabled.
The computer is not on.
Turn on the computer.
49
7 Getting Help
Helpful Web Links
For help navigating through a
Windows system-based
computer and working with
digital pictures
dock drivers, and EasyShare
software
software, accessories, and more
To purchase a full range of
digital camera and dock
accessories, see a retail dealer of
Kodak products or visit
Help in this User’s Guide
For help with problems you may have with your printer dock or computer
connections, see Chapter 6, Troubleshooting.
Software Help
For help with the Kodak EasyShare printer dock software, see Installing the
Software, page 21.
51
Chapter 7
Telephone Customer Support
If you have questions concerning the operation of the software or printer dock,
you may speak directly to a customer support representative.
Customer support hours vary by location.
Before You Call
If the printer dock is connected to a computer, please be at the computer, and
have the following information available:
Operating system__________________________________________
Processor speed (MHz)_____________________________________
Computer model __________________________________________
Amount of memory (MB)____________________________________
Exact error message you received_______________________________
Version of installation CD____________________________________
Printer dock serial number___________________________________
Camera model____________________________________________
52
Chapter 7
Telephone Numbers
Australia
1 800 147 701
Austria/Osterreich
Belgium/Belgique
Brazil
0179 567 357
02 713 14 45
0800 15 0000
1 800 465 6325
800 820 6027
3 848 71 30
Canada
China
Denmark/Danmark
Ireland/Eire
Finland/Suomi
France
01 407 3054
0800 1 17056
01 55 1740 77
069 5007 0035
00800 441 25605
800 901 514
Germany/Deutschland
Greece
Hong Kong
India
91 22 617 5823
02 696 33452
03 5644 5050
0798 631 0024
020 346 9372
0800 440 786
23 16 21 33
Italy/Italia
Japan
Korea
Netherlands/Nederland
New Zealand
Norway/Norge
Philippines
Portugal
1 800 1 888 9600
021 415 4125
800 6363 036
Singapore
53
Chapter 7
Spain/España
91 749 76 53
08 587 704 21
Sweden/Sverige
Switzerland/Schweiz/Suisse 01 838 53 51
Taiwan
0080 861 008
Thailand
001 800 631 0017
0870 243 0270
1 800 235 6325
585 726 7260
UK
United States
Outside the United States
International Toll Line
+44 131 458 714
International Toll Fax Number +44 131 458 962
For the most up-to-date listings, visit: http://www.kodak.com/US/en/digital/
54
8 Appendix
This appendix serves as a resource for technical information about your
printer dock.
Printer Dock Specifications
Specifications—Printer Dock
Printing Process
Thermal Dye Transfer
Operating Temperature-— for best 49 to 95° F (10 to 35°C)
picture quality
DC Voltage input
AC Voltage
24 V DC at 1.8 Amps
110 V to 240 V 50/60 Hz
Operating Humidity
10% to 86% Relative Humidity
Printer Dimensions Width
(without camera) Depth
Height
8.0 in. (20.2 cm)
6.38 in. (16.2 cm)
3.3 in. (8.3 cm)
Weight
40 oz (1.14 kg)
Printer Dimensions Width
(without paper tray) Depth
8.0 in.(20.2 cm)
6.38 in. (16.2 cm)
Printer Dimensions Depth
(with paper tray)
13.2 in. (33.6 cm)
Desk or surface
space
Width
18 in. (45.7 cm)
Paper tray
Width
Depth
4.75 in.(12 cm)
7.75 in. (19.75 cm)
55
Chapter 8
Accessories and Supplies
Kodak accessories and supplies for the printer dock include:
Accessories and Supplies
Item
Catalog Number
Kodak EasyShare printer dock 4000
US without sensormatic tag
825-6901
US with sensormatic tag
EAMER
LAR
GCR
APR
859-9268
867-7494
897-2440
198-1992
865-5335
144-7150
Canada
Kodak color cartridge & photo paper kit (PH-40) 123-1349 (English)
116-5257 (Multi-lingual)
EasyShare Ni-MH rechargeable battery pack
Kodak Printer Dock Travel Kit
114-8683
126-8903
For a full range of Kodak accessories and supplies, see your retailer of Kodak
57
Chapter 8
Safety Labels
RISK OF ELECTRIC SHOCK:
Do not open. Dry location use only.
CAUTION:
To avoid electrical hazard, use only with products
specified in this user manual. Read all instructions before
using.
Regulatory Information
FCC Compliance and Advisory
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation.
This equipment generates, uses, and can radiate radio frequency energy and, if
not installed or used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the
following measures: 1) reorient or relocate the receiving antenna; 2) increase
the separation between the equipment and the receiver; 3) connect the
equipment to an outlet on a circuit different from that to which the receiver is
connected; 4) consult the dealer or an experienced radio/TV technician for
additional suggestions.
Any changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
Where shielded interface cables have been provided with the product or
58
Chapter 8
specified additional components or accessories elsewhere defined to be used
with the installation of the product, they must be used in order to ensure
compliance with FCC regulation.
Canadian DOC Statement
DOC Class B Compliance—This Class B digital apparatus complies with
Canadian ICES-003.
Observation des normes-Class B—Cet appareil numérique de la classe B
est conforme à la norme NMB-003 du Canada.
Disposal Information
The printer dock and the AC adapter contain a small amount of lead in the
circuit board. Disposal of this material may be regulated due to environmental
considerations. For disposal or recycling information, contact your local
authorities, or contact the Electronics Industry Alliance Web site at
be subject to state or local landfill, incineration, or recycling requirements.
59
Numerics
800 number for customer
support, 54
canceling printing, 17, 30
dock, 31
cartridge door, color, iii
cartridges
A
AC power connector, ii
accessories and supplies, 51, 57
loading, 6
B
specifications, 56
status lights, 45
catalog numbers for accessories
and supplies, 57
charging
back view of printer dock, ii
batteries
loading, 11
ordering, 57
status lights, 47
buttons and lights, 10, 49
buying accessories and
supplies, 51, 57
batteries, 47
the camera, 14
cleaning
print head, 32
printer dock, 31
clearance around printer
dock, 3
C
cables, 25, 57
camera
clearing
battery, loading, 11
docking and charging, 14
insert, installing, 4
printing from, 15
Canadian compliance, 59
cartridge jams, 34
paper jams, 33
color cartridge door, iii
color cartridges
clearing jams, 34
61
Index
installing, 6
F
color mode options, 28
compliance with FCC
regulations, 58
FCC compliance, 58
formatting page layout, 27
front view of printer dock, i
computer
connecting to, 25
helpful Web sites, 51
and printer dock, 19
printing from, 27
system requirements, 19
connecting
to a computer, 25
power, 5
contacting Kodak, 52-54
contents of package, 2
customer support
numbers, 52-54
H
handling and storing
paper, 7
help
technical, 24, 51-54
telephone support, 52-54
troubleshooting printer
dock, 37
I
indicator lights and buttons, 10
insert, camera, 4
inserting paper tray, 9
installing
D
dimensions of printer, 55
docking and charging the
camera, 14
camera insert, 4
cartridges, 6
software, 21
door, color cartridge, iii
E
international phone
numbers, 53-54
electricity, connecting, 5, 55
enhanced color mode, 28
environmental requirements, 55
J
jams, clearing, 33, 34
62
Index
jobs, monitoring print, 30
N
natural color mode, 28
numbers, telephone, 53-54
K
Kodak
contacting, 52-54
EasyShare software, 27, 51
Web sites, 51
O
operating temperature and
Kodak EasyShare printer dock
4000. See printer dock
P
package contents, 2
packing printer dock for
moving, 35
L
layout, formatting, 27
lights, status, 10, 45-49
loading
paper
formatting, 27
camera battery, 11
jams, clearing, 33
cartridge, 6
loading, 8
paper, 8
path, ii
software, 21
specifications, 56
location for printer dock, 3
status light, 45
tray, i, 9
M
PC system requirements, 19
perforated tabs from prints,
removing, 16, 29
pictures
setting quality, 12
transferring, 26
power, connecting, 5
print head, cleaning, 32
print jobs, monitoring, 30
Macintosh operating
system, 20, 21
maintenance of printer dock, 31
modes, color, 28
monitor, requirements, 19, 20
monitoring printer and print
jobs, 30
moving printer dock, 35
63
Index
product support, 24, 51
Print Mode button and status
lights, i, 48
printer dock
Q
quality, setting, 12
accessories and supplies, 57
back view, ii
care and maintenance, 31
and computer, 19
connecting, 25
front view, i
location and setup, 3
maintaining, 31
R
regulatory information, 58, 59
prints, 16, 29
requirements
system, 19
resolving problems
print head, cleaning, 32
side view, iii
with printing, 37
with transferring pictures, 44
specifications, 55
status lights, 45-49
technical help, 24, 51-54
travelling with, 35
troubleshooting, 37
upgrading, 24, 51
printer, monitoring, 30
printing
S
service and support, 52-54
setting picture quality, 12
side view of printer dock, iii
software
help, 51
installing, 21
Kodak EasyShare, 27, 51
printing with other, 28
requirements, 19
uninstalling, 23
canceling, 17, 30
from camera, 15
problems, 37
with a computer, 27
with other applications, 28
problems
upgrading, 24, 51
specifications
printing, 37
transferring pictures, 44
Macintosh OS, 20
64
Index
printer dock, 55
U
Windows OS, 19
uninstalling software, 23
status lights, 45-49
status monitor, 30
storing color cartridges, 6
supplies and accessories, 51, 57
support, technical, 24, 51-54
system requirements, 19
universal camera insert, 4
URLs for Kodak Web sites, 51
V
views of printer dock, i-iii
T
W
tabs from prints,
Web sites for Kodak, 51
weight of printer dock, 55
Windows OS
removing, 16, 29
technical support, 24, 51-54
telephone numbers, 53-54
temperature requirements, 55
toll free number for customer
support, 54
installing software, 21
system requirements, 19
Transfer button and status
lights, 49
transferring pictures, 26, 44
travelling with printer dock, 35
tray, inserting paper, 9
troubleshooting
cartridge jams, 34
paper jams, 33
printing problems, 37
transferring pictures
problems, 44
65
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